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Resolving Internet Connection IssuesUpdated 5 months ago

To resolve the issue you're experiencing, please follow the step-by-step instructions below:

1. Remove the device from your Mango Power account within the application:

  • Open the Mango Power application on your phone.
  • Navigate to the device settings or preferences.
  • Find the option to remove or delete the device from your account.
  • Confirm the removal.

2. Remove the device from the APP and your list of known Bluetooth connections:

  • Access the Bluetooth settings on your phone.
  • Find the list of paired devices.
  • Locate the device associated with Mango Device and select "Forget" or "Remove" to delete it from the list.

3. Allow all application permissions when prompted (Critical):

  • Once the installation is complete, open the Mango Power application.
  • When prompted, grant all necessary permissions for the app to function properly.
  • This may include access to location, storage, or other device features.

4. Log into the application using your credentials:

  • Enter your Mango Power account credentials (username and password).
  • If you don't have an account, follow the on-screen instructions to create one.

5. Add the device via Bluetooth within the Phone Settings Page. (*recommended)

6. Add the device via Bluetooth within the APP

  • Within the Mango Power application, press add device.
  • Follow the instructions to add the device via Bluetooth.
  • Ensure the device is in pairing mode and within range of your phone.
  • The Bluetooth light on the app will light up. If not, please repeat steps 5 & 6. 

7. Connect the device to your home network:

  • Once the device is successfully added via Bluetooth, proceed to connect it to your home network.
  • Follow the on-screen instructions within the Mango Power application to complete the network setup.

To increase the success rate of your network setup, we kindly recommend following these steps:

1. Split your Wi-Fi networks:

  • Access your router's settings through a web browser on your device.
  • Look for the option to split the 2.4GHz and 5GHz Wi-Fi networks into separate SSIDs (network names).
  • Enable the split and assign different names to the 2.4GHz and 5GHz networks.
  • Save the changes and wait for your router to reboot.

2. Forget your home network connections for both 2.4GHz and 5GHz:

  • Go to your phone's Wi-Fi settings.
  • Find your home network for the 2.4GHz frequency.
  • Tap on the network name and select "Forget" or "Remove" to delete it.
  • Repeat the same process for your home network on the 5GHz frequency.

3. Reconnect to your home Wi-Fi network using the 2.4GHz frequency only:

  • Access your phone's Wi-Fi settings.
  • Locate your home network for the 2.4GHz frequency.
  • Tap on the network name and enter the password if prompted.
  • Wait for your phone to establish a connection to the network.

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