Resolving Internet Connection IssuesUpdated 5 months ago

To resolve the issue you're experiencing, please follow the step-by-step instructions below:

1. Remove the device from your Mango Power account within the application:

• Open the Mango Power application on your phone.
• Navigate to the device settings or preferences.
• Find the option to remove or delete the device from your account.
• Confirm the removal.

2. Remove the device from the APP and your list of known Bluetooth connections:

• Access the Bluetooth settings on your phone.
• Find the list of paired devices.
• Locate the device associated with Mango Device and select "Forget" or "Remove" to delete it from the list.

3. Allow all application permissions when prompted (Critical):

• Once the installation is complete, open the Mango Power application.
• When prompted, grant all necessary permissions for the app to function properly.
• This may include access to location, storage, or other device features.

4. Log into the application using your credentials:

• Enter your Mango Power account credentials (username and password).
• If you don't have an account, follow the on-screen instructions to create one.

5. Add the device via Bluetooth within the Phone Settings Page. (*recommended)

6. Add the device via Bluetooth within the APP

• Within the Mango Power application, press add device.
• Follow the instructions to add the device via Bluetooth.
• Ensure the device is in pairing mode and within range of your phone.
• The Bluetooth light on the app will light up. If not, please repeat steps 5 & 6. 

7. Connect the device to your home network:

• Once the device is successfully added via Bluetooth, proceed to connect it to your home network.
• Follow the on-screen instructions within the Mango Power application to complete the network setup.

To increase the success rate of your network setup, we kindly recommend following these steps:

1. Split your Wi-Fi networks:

• Access your router's settings through a web browser on your device.
• Look for the option to split the 2.4GHz and 5GHz Wi-Fi networks into separate SSIDs (network names).
• Enable the split and assign different names to the 2.4GHz and 5GHz networks.
• Save the changes and wait for your router to reboot.

2. Forget your home network connections for both 2.4GHz and 5GHz:

• Go to your phone's Wi-Fi settings.
• Find your home network for the 2.4GHz frequency.
• Tap on the network name and select "Forget" or "Remove" to delete it.
• Repeat the same process for your home network on the 5GHz frequency.

3. Reconnect to your home Wi-Fi network using the 2.4GHz frequency only:

• Access your phone's Wi-Fi settings.
• Locate your home network for the 2.4GHz frequency.
• Tap on the network name and enter the password if prompted.
• Wait for your phone to establish a connection to the network.