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WiFi and Starlink Connection Issues

Resolving Internet Connection Issues

Welcome to the troubleshooting guide for resolving WiFi and Starlink connection issues with the Mango Product Line. This guide aims to assist Mango product users in identifying and resolving common connectivity problems that may arise while using WiF

Welcome to the troubleshooting guide for resolving WiFi and Starlink connection issues with the Mango Product Line. This guide aims to assist Mango product users in identifying and resolving common connectivity problems that may arise while using WiFi or Starlink services. By following the step-by-step instructions provided, you will be able to diagnose and resolve most issues, ensuring a stable and reliable connection. Let&apos;s get started! <h2 id="isPasted">Table of Contents:</h2><ol><li>Common WiFi and Starlink Connection Issues</li></ol>- Incorrect WiFi network configuration- Incorrect WiFi password<h2 id="isPasted">Initial Checks:</h2>Before proceeding with troubleshooting WiFi and Starlink connection issues, it&apos;s important to perform some initial checks to ensure a smooth troubleshooting process. Follow these steps:<ol><li>&#xA0;Confirm Mango Application: Verify that you have the correct Mango application installed on your device. There are two possible applications: Mango Power Union App or Mango Power App.&#xA0;</li><li>Network Visibility: Ensure that your device can detect and connect to the WiFi network. Please check if your device can see the available networks. This step will help identify any potential issues with network visibility. Network Identification: Please identify the network you are trying to connect to. Please provide the name of the network (also known as SSID), as this information will be useful for further troubleshooting.</li><li>Connect to the Network: Once you have identified the network, please attempt connecting to it using your device. If there are any error messages or issues during the connection process, please take note of the specific error message or behavior. Password Validation: Ensure that you enter the correct password for the network. Sometimes, incorrect passwords can cause connection problems.</li></ol>By performing these initial checks, we can gather important information about the setup and identify potential issues related to network visibility or connectivity. Next, we will proceed with the troubleshooting steps specific to WiFi and Starlink connection issues.<h2 id="application-permission">Application Permission&#xA0;</h2>&#xA0;When encountering connection issues with an application, it&apos;s important to consider the permission settings that might be blocking the connection. Permissions dictate what an application can access or do on your device. Here are some common troubleshooting steps to address application permission settings that may be causing connection problems:<ul style="list-style-type: circle;"><li>Check Network Access Permissions: Ensure that the application has the necessary permissions to access the network. Go to the device&apos;s settings or the application settings menu to verify that the app has permission to access Wi-Fi or mobile data.</li><li>Review Privacy Settings: Certain privacy settings, particularly on mobile devices, might restrict an application&apos;s ability to access certain features or services. Look for permissions related to location, contacts, or other relevant settings. Grant the necessary permissions for the application to establish the connection.</li><li>Reinstall the Application: If all else fails, consider uninstalling and reinstalling the application. This process can often resolve underlying issues with permissions or corrupted files that might be affecting the connection.</li></ul><h2 id="isPasted">Troubleshooting WiFi Connection Issues</h2><h3 id="resetting-wifi-settings">Resetting WiFi Settings</h3>&#xA0;Resetting the WiFi settings on your phone can help resolve connectivity issues and ensure that you are using the correct password. By forgetting the WiFi connection and reconnecting to it, you eliminate potential glitches or misconfigurations.&#xA0;<ol><li id="isPasted">Forget WiFi Connection: Instruct the customer to forget the WiFi connection on their device. This step will ensure a fresh start for the WiFi connection.</li></ol>Device-Specific Instructions: Since the process of forgetting a WiFi connection may vary depending on the device, so we recommend you consult the device manufacturer&apos;s instructions or support documentation for specific steps on how to forget a WiFi connection.<a data-fr-linked="true" href="https://www.apple.com/">https://www.apple.com/</a><a data-fr-linked="true" href="https://www.samsung.com">https://www.samsung.com</a><a href="https://store.google.com/ca/category/phones?hl=en-GB&amp;utm_source=sem_bkws&amp;utm_medium=dr&amp;utm_campaign=GS107234&amp;gad=1&amp;gclid=Cj0KCQjw4NujBhC5ARIsAF4Iv6cTz1yep66OTsu7tOHSlY8jInbPgRrqhDWX3P0pt83k1S0z-qcDOlwaArLmEALw_wcB&amp;gclsrc=aw.ds&amp;pli=1">Google Pixel</a>2. Reconnect to WiFi: After forgetting the WiFi connection, ask the customer to reconnect to the network by following these general steps:a. &#xA0;Open WiFi Settings: Instruct the customer to go to their device&apos;s settings and locate the WiFi section.b. Scan for Networks: Advise the customer to scan for available WiFi networks. The previously forgotten network should no longer be visible.c. Select Network: Ask the customer to select their network from the list of available networks.d. Enter Password: If prompted, ensure the customer enters the correct password for their WiFi network.e. Test Connection: Once the customer has reconnected to the network, instruct them to test the WiFi connection by loading a webpage or using an internet-dependent application.

To resolve the issue you're experiencing, please follow the step-by-step instructions below:. 1. Remove the device from your Mango Power account within the application:. 2. Remove the device from the APP and your list of known Bluetooth connections:.

To resolve the issue you&apos;re experiencing, please follow the step-by-step instructions below: 1. Remove the device from your Mango Power account within the application:<ul style="list-style-type: circle;"><li>Open the Mango Power application on your phone.</li><li>Navigate to the device settings or preferences.</li><li>Find the option to remove or delete the device from your account.</li><li>Confirm the removal.</li></ul>2. Remove the device from the APP and your list of known Bluetooth connections:<ul style="list-style-type: circle;"><li>Access the Bluetooth settings on your phone.</li><li>Find the list of paired devices.</li><li>Locate the device associated with Mango Device and select &quot;Forget&quot; or &quot;Remove&quot; to delete it from the list.</li></ul>3. Allow all application permissions when prompted (Critical):<ul style="list-style-type: circle;"><li>Once the installation is complete, open the Mango Power application.</li><li>When prompted, grant all necessary permissions for the app to function properly.</li><li>This may include access to location, storage, or other device features.</li></ul>4. Log into the application using your credentials:<ul style="list-style-type: circle;"><li>Enter your Mango Power account credentials (username and password).</li><li>If you don&apos;t have an account, follow the on-screen instructions to create one.</li></ul>5. Add the device via Bluetooth within the Phone Settings Page. (*recommended)6. Add the device via Bluetooth within the APP<ul style="list-style-type: circle;"><li>Within the Mango Power application, press add device.</li><li>Follow the instructions to add the device via Bluetooth.</li><li>Ensure the device is in pairing mode and within range of your phone.</li><li>The Bluetooth light on the app will light up. If not, please repeat steps 5 &amp; 6.&#xA0;</li></ul>7. Connect the device to your home network:<ul style="list-style-type: circle;"><li>Once the device is successfully added via Bluetooth, proceed to connect it to your home network.</li><li>Follow the on-screen instructions within the Mango Power application to complete the network setup.</li></ul> To increase the success rate of your network setup, we kindly recommend following these steps:1. Split your Wi-Fi networks:<ul style="list-style-type: circle;"><li>Access your router&apos;s settings through a web browser on your device.</li><li>Look for the option to split the 2.4GHz and 5GHz Wi-Fi networks into separate SSIDs (network names).</li><li>Enable the split and assign different names to the 2.4GHz and 5GHz networks.</li><li>Save the changes and wait for your router to reboot.</li></ul>2. Forget your home network connections for both 2.4GHz and 5GHz:<ul style="list-style-type: circle;"><li>Go to your phone&apos;s Wi-Fi settings.</li><li>Find your home network for the 2.4GHz frequency.</li><li>Tap on the network name and select &quot;Forget&quot; or &quot;Remove&quot; to delete it.</li><li>Repeat the same process for your home network on the 5GHz frequency.</li></ul>3. Reconnect to your home Wi-Fi network using the 2.4GHz frequency only:<ul style="list-style-type: circle;"><li>Access your phone&apos;s Wi-Fi settings.</li><li>Locate your home network for the 2.4GHz frequency.</li><li>Tap on the network name and enter the password if prompted.</li><li>Wait for your phone to establish a connection to the network.</li></ul>

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WiFi and Starlink Connection Issues

Resolving Internet Connection Issues