Why isn't my AC Outlet delivering power?Updated 6 months ago

Please refer to the appropriate scenario below for guidance:

• If you've combined Move and Home into Union with backup mode disabled:
  • Kindly ensure that both Move and Home have sufficient power.
  • Please turn on the Home Backup Breaker on the back of the Home unit.  
  • Switch from the Move to Union mode on your screen.
  • Now, please activate the AC Output switch.

If no power is being delivered yet, we regret the inconvenience. Please email [email protected], providing your Move and Home Serial numbers (or PN) for personalized assistance.

• If you've combined Move and Home into Union with backup mode enabled:
  • Ensure that BOTH Move and Home are connected to the grid or solar panels via the input cables, please.
  • Please turn on the Home Backup Breaker on the back of the Home unit.  
  • Please switch to Union mode from Move/Home on the screen.
  • Next, kindly turn on the AC Output switch.

Should there still be a lack of power, we apologize for the inconvenience. Don't hesitate to contact [email protected], remembering to include your Move and Home Serial numbers (or PN) for prompt assistance.