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WiFi and Starlink Connection IssuesUpdated 9 months ago

Welcome to the troubleshooting guide for resolving WiFi and Starlink connection issues with the Mango Product Line. This guide aims to assist Mango product users in identifying and resolving common connectivity problems that may arise while using WiFi or Starlink services. By following the step-by-step instructions provided, you will be able to diagnose and resolve most issues, ensuring a stable and reliable connection. Let's get started!

Table of Contents:

  1. Common WiFi and Starlink Connection Issues

- Incorrect WiFi network configuration

- Incorrect WiFi password

Initial Checks:

Before proceeding with troubleshooting WiFi and Starlink connection issues, it's important to perform some initial checks to ensure a smooth troubleshooting process. Follow these steps:

  1.  Confirm Mango Application: Verify that you have the correct Mango application installed on your device. There are two possible applications: Mango Power Union App or Mango Power App. 
  2. Network Visibility: Ensure that your device can detect and connect to the WiFi network. Please check if your device can see the available networks. This step will help identify any potential issues with network visibility. Network Identification: Please identify the network you are trying to connect to. Please provide the name of the network (also known as SSID), as this information will be useful for further troubleshooting.
  3. Connect to the Network: Once you have identified the network, please attempt connecting to it using your device. If there are any error messages or issues during the connection process, please take note of the specific error message or behavior. Password Validation: Ensure that you enter the correct password for the network. Sometimes, incorrect passwords can cause connection problems.

By performing these initial checks, we can gather important information about the setup and identify potential issues related to network visibility or connectivity. Next, we will proceed with the troubleshooting steps specific to WiFi and Starlink connection issues.

Application Permission 

 When encountering connection issues with an application, it's important to consider the permission settings that might be blocking the connection. Permissions dictate what an application can access or do on your device. Here are some common troubleshooting steps to address application permission settings that may be causing connection problems:

  • Check Network Access Permissions: Ensure that the application has the necessary permissions to access the network. Go to the device's settings or the application settings menu to verify that the app has permission to access Wi-Fi or mobile data.
  • Review Privacy Settings: Certain privacy settings, particularly on mobile devices, might restrict an application's ability to access certain features or services. Look for permissions related to location, contacts, or other relevant settings. Grant the necessary permissions for the application to establish the connection.
  • Reinstall the Application: If all else fails, consider uninstalling and reinstalling the application. This process can often resolve underlying issues with permissions or corrupted files that might be affecting the connection.

Troubleshooting WiFi Connection Issues

Resetting WiFi Settings

 Resetting the WiFi settings on your phone can help resolve connectivity issues and ensure that you are using the correct password. By forgetting the WiFi connection and reconnecting to it, you eliminate potential glitches or misconfigurations. 

  1. Forget WiFi Connection: Instruct the customer to forget the WiFi connection on their device. This step will ensure a fresh start for the WiFi connection.

Device-Specific Instructions: Since the process of forgetting a WiFi connection may vary depending on the device, so we recommend you consult the device manufacturer's instructions or support documentation for specific steps on how to forget a WiFi connection.

Google Pixel

2. Reconnect to WiFi: After forgetting the WiFi connection, ask the customer to reconnect to the network by following these general steps:

a.  Open WiFi Settings: Instruct the customer to go to their device's settings and locate the WiFi section.

b. Scan for Networks: Advise the customer to scan for available WiFi networks. The previously forgotten network should no longer be visible.

c. Select Network: Ask the customer to select their network from the list of available networks.

d. Enter Password: If prompted, ensure the customer enters the correct password for their WiFi network.

e. Test Connection: Once the customer has reconnected to the network, instruct them to test the WiFi connection by loading a webpage or using an internet-dependent application.

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